Refund policy

Return & Refund Policy

 Custom‑made, personalized engraved bracelets are non‑returnable and non‑refundable. Returns are only accepted for items that arrive damaged or defective. Proof‑of‑damage photos are required for all replacement requests. Please send all return‑related requests to support@lumknots.com with your order number.

Non‑custom ready‑to‑ship items follow 30‑day return guidelines after delivery. Items for return must be unworn, undamaged and kept in original packaging.

Buyers are responsible for return shipping cost. Please use a trackable shipping service for returns. Once we receive and inspect the returned goods, refunds will be processed within 5‑7 business days.

Order Cancellation:

 You may cancel your order before production starts. Once handmade production begins, cancellation will not be available.

Please send all return‑related requests to support@lumknots.com with your order number.